Terms of Service

Sentivaraa provides an AI voice agent that can answer incoming calls, place outbound calls to contacts you supply, book appointments, transfer calls to your team, and produce transcripts, summaries and follow-up recommendations from those calls.

We provide a phone number for your agent, or connect one you already control. Features available to you depend on the plan you are on.

You are responsible for the accuracy of your account details, for keeping your password secure, and for everything that happens under your account. Tell us promptly if you believe your account has been accessed without your permission.

You must be at least 18 years old and use Sentivaraa for business purposes.

This section matters more than any other. You direct who Sentivaraa calls, and you are responsible for those calls.

You agree that you will not use Sentivaraa to:

• Call people who have asked not to be contacted, or who are on a list you have no right to call.
• Impersonate another person or organisation, or misrepresent who is calling.
• Conduct fraud, scams, phishing, or any unlawful, harassing or deceptive campaign.
• Collect payment card numbers, government identifiers or other sensitive details over the AI agent.
• Interfere with the service, attempt to bypass usage limits, or access another customer’s data.

The platform includes compliance safeguards — outbound calls are restricted to permitted calling hours in the contact’s local timezone, the agent identifies itself as an AI on outbound calls, and numbers that ask not to be contacted are added to your do-not-call list automatically. These are aids, not a substitute for your own compliance obligations, and you must not attempt to circumvent them.

Calls handled by your agent are recorded and transcribed so you can review them and so the agent can summarise them. By using the service you instruct us to do this on your behalf, and you confirm you have the right to record those calls and to give any notice the law requires in the jurisdictions you call.

The agent’s speech, summaries, lead scores and follow-up recommendations are produced by AI models and can be wrong, incomplete or inconsistent. They are provided to assist your judgement, not to replace it.

Do not rely on Sentivaraa’s output as legal, financial, medical or other professional advice, and review anything material before acting on it. You are responsible for what your agent says on your behalf, including the instructions you give it in your agent prompt.

Paid plans are billed in advance on a recurring basis through Stripe until cancelled. Plans include usage allowances, such as a number of calls per billing cycle and, on trial accounts, a limit on talk time. When an allowance is reached, calling pauses until the allowance resets or you upgrade.

Fees are non-refundable except where required by law. You can cancel at any time from your billing page; your plan then remains active until the end of the current billing period. We may change pricing with at least 30 days’ notice to you.

You keep ownership of the information you put into Sentivaraa — your contact lists, your agent prompt, and the call records produced for your account. You grant us the licence needed to host and process that information in order to provide the service.

Our handling of personal information is described in our Privacy Policy, which forms part of these terms.

Sentivaraa relies on third-party providers for telephony, speech, AI models, hosting, email and payments, and can connect to services you authorise, such as Google Calendar. Your use of a connected service is also governed by that provider’s own terms. We are not responsible for outages or changes in third-party services, though we will make reasonable efforts to keep the platform working around them.

We work to keep Sentivaraa available and reliable, but we do not guarantee uninterrupted service. We may perform maintenance, change features, or suspend access where necessary to protect the platform, its customers, or to comply with the law.

We may suspend or terminate an account that breaches these terms, that we reasonably believe is being used unlawfully, or where payment fails and remains unresolved. Where practical we will warn you first and give you a chance to put things right.

You may stop using the service at any time. On termination, your right to use Sentivaraa ends and we handle your data as described in the Privacy Policy.

The service is provided “as is”. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits or lost business. Our total liability for any claim relating to the service is limited to the amount you paid us in the twelve months before the event giving rise to the claim.

Nothing in these terms excludes liability that cannot lawfully be excluded.

You agree to indemnify Sentivaraa against claims, losses and costs arising from your use of the service in breach of these terms — in particular claims arising from calls you directed us to make, the contacts you uploaded, or the instructions you gave your agent.

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, and the courts of Ontario have exclusive jurisdiction over any dispute, without regard to conflict-of-laws rules.

We may update these terms as the service develops. We will update the date at the top of this page and, for material changes, notify account holders by email. Continuing to use Sentivaraa after a change means you accept the updated terms.

Sentivaraa
Email: support@sentivaraa.com